I've had the same problem with mine, bought it a couple of months ago, I get the same error 002 code. I've tried everything, read all the forum posts, tried different laptops windows versions, triple checked the voltage on the battery etc. Ran all the windows updates etc. I emailed flash tune and they're totally useless as others have said, they said to post it back and they'll check it but the problem is that'll cost me potentially 80-100 (from australia) and what's the guarantee that I'll ever hear from them again, my last email was pretty much saying exactly that and I got no response. What if there isn't a problem with it, then do i have to pay shipping again to have it sent back to me?
After reading these horror stories it sounds like they don't actually test the devices so maybe there's a good chance it's actually faulty. I did see someone before say it's an easy fix to fix the wiring, but the problem is if I get a local guy to open the box up and play around with it then I got no chance with flash tune if I still have to send it back and they see it's been tampered with. Does anyone have anymore info on whats involved in fixing the wiring?
I'm desperate to flash my R1, it f**king sucks in standard form!! I saved up to buy the device and now it's been months and I can't use it. It's probably easier to sell the R1 than to try to deal with these people.