To those who know I bought a Flashtune ECU Tuning Interface on September 13 this year, I received it in a fortnight which was good I thought.
This is where the positivity went down hill, first I tried to find where to download the software on their site, it was difficult to find (I ended up following a link from google to what I feel is a unlinked page), then to make matters worse after installing the software and attempted to use the product I got the same error over and over (Error 002). I spent the next few weeks trying different things thinking it was me, I tried reading the problems and fixes others had suggested as there was NOTHING on flashtunes website for problem solving
After I tried multiple ECU's, Computers and power sources I thought I needed the experts help, I decided to email Flashtune on October 15 asking for help, on October 17 I got a very very short response asking only for the error code which I promply replied too and waited for a response, I got NOTHING back, I emailed multiple times after his response to different emails in the hope of a response, at this stage I decided it was time to lodge a dispute on paypal, I was getting NOTHING from these guys.
I then tried emailing again on October 24 with a new header thinking MAYBE its in the spam folder which is why I am getting no reply, I got a response on October 31 asking for my order number which I provided promptly again and then Nothing again.
I have now returned the product at a cost to me of $76~
the tracking number is EE722232990AU for ANYONE interested.
So in summary I never got to use the product, I never got any real help from the supplier, I cannot recommend doing business with these guys as they do not care about their customers AT ALL, this would of been a very easy fix if they had of tried to help as I would of happily paid for another unit to be sent to me.
I had a few people waiting on my opinion of flashtune before purchasing this for their bike, which I have passed on my experience and who really wants to throw money away.
Flashtune if your reading this I would love to hear your side of the story, why you don't respond when people are unable to get the product to work.
Anyone else had issues with flashtune products and/or not been able to get a response from these guys?