SoloMotoParts.com

i had order from them on dec 3 08 few stuff and fast shipping.... nice job guys:thumbup

i had order from them on dec 3 08 few stuff and fast shipping.... nice job guys:thumbup I placed an order on jan 2nd. today is the 9th, my order is still "processing" it would be nice for their site to note which items they had in stock. I hate it when people sell things they dont even have yet. I will say they responded very quickly to an inquiry i made about my shipping address. I was happy with that. To me, there is nothing worse than paying for something in full and having to wait unexpectedly for it. I have made over 100 transactions on ebay and have never (to my knolege) had to wait this long for something to ship. overall, im a little disappointed.

I placed an order on jan 2nd. today is the 9th, my order is still "processing" it would be nice for their site to note which items they had in stock. I hate it when people sell things they dont even have yet. I will say they responded very quickly to an inquiry i made about my shipping address. I was happy with that. To me, there is nothing worse than paying for something in full and having to wait unexpectedly for it. I have made over 100 transactions on ebay and have never (to my knolege) had to wait this long for something to ship. overall, im a little disappointed. give them a call :thumbup

give them a call :thumbup i have resolved to the fact that im gonna wait....phone calls and emails arent gonna make the mail man move faster for them or me. the waiting sucks, if I had known (i could have read their "policies" first), i wouldnt have ordered. Sometimes your the bug, sometimes your the windshield!

i have resolved to the fact that im gonna wait....phone calls and emails arent gonna make the mail man move faster for them or me. the waiting sucks, if I had known (i could have read their "policies" first), i wouldnt have ordered. Sometimes your the bug, sometimes your the windshield! i dont work for them i order from them and didnt had any problems

I placed an order on jan 2nd. today is the 9th, my order is still "processing" it would be nice for their site to note which items they had in stock. I hate it when people sell things they dont even have yet. I will say they responded very quickly to an inquiry i made about my shipping address. I was happy with that. To me, there is nothing worse than paying for something in full and having to wait unexpectedly for it. I have made over 100 transactions on ebay and have never (to my knolege) had to wait this long for something to ship. overall, im a little disappointed. Actually, nothing is "unexpected" about your wait. The acumen you ordered had an estimated shipping time of 3-5 business days. It's says below the price: http://solomotoparts.com/product.php?productid=30924&cat=0&page=1 There are estimates for all our products. Your 2nd order for the speedohealer would have shipped immediately (because the site said it was in stock) but you said to combine your two orders so we did. We just happened to be catching up from the holidays so it's 1 extra business day (if you count the day you ordered) beyond the estimate for the acumen to ship. Anyways, we're addressing these issues to make things more clear and provide more information about ship times but it's a little unfair to fault us (publicly) for this as we provided you a shipping estimate on the website. You ordered 3 unrelated items across the United States after a long holiday weekend and it arrived a week and 3 days later AND shipping was free. I've ordered on Amazon.com and have waited longer. - daniel

Actually, nothing is "unexpected" about your wait. The acumen you ordered had an estimated shipping time of 3-5 business days. It's says below the price: http://solomotoparts.com/product.php?productid=30924&cat=0&page=1 There are estimates for all our products. Your 2nd order for the speedohealer would have shipped immediately (because the site said it was in stock) but you said to combine your two orders so we did. We just happened to be catching up from the holidays so it's 1 extra business day (if you count the day you ordered) beyond the estimate for the acumen to ship. Anyways, we're addressing these issues to make things more clear and provide more information about ship times but it's a little unfair to fault us (publicly) for this as we provided you a shipping estimate on the website. You ordered 3 unrelated items across the United States after a long holiday weekend and it arrived a week and 3 days later AND shipping was free. I've ordered on Amazon.com and have waited longer. - daniel First, if you read my other post, you will see that I faulted myself for not reading all the info you provide on your site. My biggest gripe was not knowing how long things were going to take and having to go by estimates. Your website said part of my order was still processing until the day it arrived to my door. You admit that you have some issues to deal with but faulted me for talking about them in a place created just for that. If there was a rule or something about only posting exceptional experiences, i didnt see it. Im sorry if your offended by my opinions or expectations. As you also may have read in my posts, I was only a little disappointed. Im glad you were able to respond (publicly) to my post. Now, everyone gets to hear both sides of the issue. I think that called a forum. Daniel, thank you for getting the parts I ordered to me as fast as you could. Thank you also for combining the orders and editing my shipping information as I asked. I never said you did less than you could or that people shouldnt buy from you. It was MY mistake for not noticing that you didnt actually have what you were selling. I would recomend that the members of this forum actually should buy parts from you. It is obvious to me that you do care about the products you sell and the service you provide.

First, if you read my other post, you will see that I faulted myself for not reading all the info you provide on your site. My biggest gripe was not knowing how long things were going to take and having to go by estimates. Your website said part of my order was still processing until the day it arrived to my door. You admit that you have some issues to deal with but faulted me for talking about them in a place created just for that. If there was a rule or something about only posting exceptional experiences, i didnt see it. Im sorry if your offended by my opinions or expectations. As you also may have read in my posts, I was only a little disappointed. Im glad you were able to respond (publicly) to my post. Now, everyone gets to hear both sides of the issue. I think that called a forum. Daniel, thank you for getting the parts I ordered to me as fast as you could. Thank you also for combining the orders and editing my shipping information as I asked. I never said you did less than you could or that people shouldnt buy from you. It was MY mistake for not noticing that you didnt actually have what you were selling. I would recomend that the members of this forum actually should buy parts from you. It is obvious to me that you do care about the products you sell and the service you provide. Thanks for elaborating and for the feedback. :)

I made a mistake so guys ask them before you place an order before paing for your item..this is the 1st time I've ordered stuff from them..I paid $165 thru paypal to them for Harris front spindle and frame sliders..day later I sent email to check if they have shipped..guess what!! they don't have them in stock so I'm like why u charged me or notified me if you don't have them in stock..and when will you get them..he gives me this--ummm... I honestly don't know...asked for refund and I did get it.. Solomoto-->>:chair:<<--me

guys ask them before you place an order and pay for it..this is the 1st time I've ordered stuff from them..I paid $165 thru paypal to them for Harris front and frame sliders..day later I sent email to check if they have shipped..guess what!! they don't have them in stock so I'm like why u charged me or notified me if you don't have them in stock..and when will you get them..he gives me this--ummm... I honestly don't know...asked for refund and did get it.. Actually, you asked me why we charged you and I said that you paid with PayPal and that's how PayPal works (you send us payment when placing an order) and that if you placed an order with a credit card we wouldn't have charged you. I said "ummm... I honestly don't know" in response to when the parts are going to arrive because I was not able to obtain an ETA. We do notify if there are problems with the order but you simply contacted us before we were able to do so. We do take into consideration these suggestions and are always working towards providing a better shopping experience. Thanks, - daniel

ordered many times from you guys and always had very good customer service and shipping times. keep up the good work! i'll get to the more expensive items i promise haha

Ordered from this place a solo-seat cowl for my 02-03 .. honestly i think they the only ppl in the whole world that had my yr and color in stock .. and it shipped faster then i expected ups priority . You guys are number one in my book even though ive only ordered one thing .. still though u guys came through in the clutch for me when i couldn't find it anywhere else .. Thanks and you will get my bussiness in the future ,,

Same here, a while back I bought some Woodcraft frame sliders for my 05 R6. It took forever to get them, about 2 1/2 weeks! You need to inform customers Solo!

Same here, a while back I bought some Woodcraft frame sliders for my 05 R6. It took forever to get them, about 2 1/2 weeks! You need to tell customers about stuff like this man! Um, (again), it says "usually ships in 5-7 business days" on the woodcraft products and during checkout. I'm sorry you missed it. See: http://www.solomotoparts.com/product.php?productid=33242&cat=0&page=1 We're going to make it harder to miss on the next go around anyways.

Thats fine with me, but maybe you should post "ships in 5-7 business days" in bold above the items with long time frames. Most customers are probably exicited to when purchasing new parts for their rides and can miss fine prints like that. Might save you from dealing with upset customers, just my .02 :thumbup Um, (again), it says "usually ships in 5-7 business days" on the woodcraft products and during checkout. I'm sorry you missed it. See: http://www.solomotoparts.com/product.php?productid=33242&cat=0&page=1 We're going to make it harder to miss on the next go around anyways.

Thats fine with me, but maybe you should post "ships in 5-7 business days" in bold above the items with long time frames. Most customers are probably exicited to when purchasing new parts for their rides and can miss fine prints like that. Might save you from dealing with upset customers, just my .02 :thumbup Yeah, we already have an update in the works that should alleviate the mishaps. Thanks for the info! -daniel