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Old 11-06-2012, 04:43 PM   #21
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I don't even care....
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Old 11-06-2012, 04:59 PM   #22
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I like a nice web layout, lots of items I like to choose from.
Email status of order is great, when it ships and such.

I hate "Free Shipping".. cause it isnt free, its factored into the price. I would like to pay my own shipping fees, not add into someone elses.

Dont really care about Tech support, thats going to be thru the manufacture anyway.

Good return policy is a ++

Quick shipping & excellent packaging will get me coming back for sure.
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Old 11-06-2012, 05:00 PM   #23
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customer service and free shipping!
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Old 11-06-2012, 05:08 PM   #24
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It'd be nice if a vendor did something like REI does. When you become a member you get a nice little check at the end of the year on the profits.
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Old 11-06-2012, 05:27 PM   #25
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This whole question asking is a redundant exercise. Although I applaud you for taking the time to write and compile the questions in the post. I wanna say WTF! Its like captain fvcking obvious with the whole questions posed.


Consumers want a quality product at a reasonable price attended to by knowledgeable good attitude employees with a bonus of quick shipping times.

There all done. Can we move along now.
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Old 11-06-2012, 06:13 PM   #26
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Quote:
Originally Posted by BeaverPuncher View Post
This whole question asking is a redundant exercise. Although I applaud you for taking the time to write and compile the questions in the post. I wanna say WTF! Its like captain fvcking obvious with the whole questions posed.


Consumers want a quality product at a reasonable price attended to by knowledgeable good attitude employees with a bonus of quick shipping times.

There all done. Can we move along now.
Jason. Eat a Snickers.

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Old 11-06-2012, 06:15 PM   #27
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I knew it was going to come off harsh. As a company if you havent figured these thingsbout before you get going then yoi might want to take a step back and question yourself.
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Old 11-06-2012, 06:18 PM   #28
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Quote:
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I knew it was going to come off harsh. As a company if you havent figured these thingsbout before you get going then yoi might want to take a step back and question yourself.
I know. I just like that commercial.
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Old 11-06-2012, 06:25 PM   #29
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Now that was funny!
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Old 11-06-2012, 06:33 PM   #30
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This might be more fitting for the beaver...







BTW, I agree with the bastage. Should be blatantly obvious.
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Old 11-06-2012, 06:49 PM   #31
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Items in stock..Most vendors don't have the item in stock...be nice if they give a REAL delivery date of when they expect it from their supplier.I have been shopping for an Akra Evo exhaust for my '07 and just about every vendor says they have it in stock on their website.
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Old 11-06-2012, 08:53 PM   #32
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Quote:
Originally Posted by MotoGPracing View Post
....
I hate "Free Shipping".. cause it isnt free, its factored into the price. I would like to pay my own shipping fees, not add into someone elses.
....
That's rare to hear that someone say that.
Most don't realize that fact. The shipping cost is somewhere.
or
That quite often the Free Shipping is Snail Mail, or something similar.. (It gets there when it gets there)
Sometimes it shows up within a week, sometimes not. But, you didn't pay for shipping, so you cannot really argue it.




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Old 11-06-2012, 09:22 PM   #33
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I go by customer service first.

And while we have your attention "hard racing" what's up with the website?? It's all over the place. Don't get me wrong, you guys are awesome over phone and email, but the website man!!
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Old 11-06-2012, 09:40 PM   #34
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International shiping.

I won't buy online if I can't check the international shipping rate first. Alot of sites will not tell you the rate until checkout, you enter your card details and buy the item before it calculates the shipping rate and adds it. It can be a lottery, some places international rates are ridiculously expensive compared to others.

I guess alot of shops aren't interested in the overseas market. For US sellers thats crazy, your prices are so dirt cheap there's alot of overseas customers to be had.
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Old 11-06-2012, 11:09 PM   #35
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1. Product quality
2. Customer service/tech support/speed of service
3. Price
4. Shipping
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Old 11-06-2012, 11:39 PM   #36
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one of the big vendors lost all current and any future business from me. i spent quite a bit of $ with them too.

they claim to sell what they use. however, it's a joke. on top of that, they went out of their way to lie to me.

price is an issue....but isn't number one. competitive price is a given, no?

1. service. nuff said.

2. ACTUAL WORKING knowledge. not "we sell a lot of these."

3. something extra. since my terrible experience, i've gone out of my way to buy local. i want to know the guy that gets my $$ !!! if a vendor would show up trackside/ to forum events/conventions for support....they could have my business, and presumably, many others'.
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Old 11-07-2012, 06:24 AM   #37
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Quote:
Originally Posted by Doppler View Post
International shiping.

I won't buy online if I can't check the international shipping rate first. Alot of sites will not tell you the rate until checkout, you enter your card details and buy the item before it calculates the shipping rate and adds it. It can be a lottery, some places international rates are ridiculously expensive compared to others.

I guess alot of shops aren't interested in the overseas market. For US sellers thats crazy, your prices are so dirt cheap there's alot of overseas customers to be had.
.

Unfortunately, international rates usually aren't that easy to have done "Automatically"

It takes some phone calls, or data input on their websites to get an accurate shipping cost.


Specially when it's multiple products, where you have to first figure out the overal size of the box required and total weight.

All these factors come into play when the shipping company give you a rate quote.
It's all about how much room will your package take up on their airplane.

Compaines "Should" give you some shipping options after you have placed your order online and they can get all this information to the shipping companies for some Rates...... BEFORE they actually process it.

That's what we do, with our customers.

Let you decide first.


.
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Old 11-07-2012, 07:06 AM   #38
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Quote:
Originally Posted by HardRacing View Post

1) PRICE - Obviously with the current economy this is going to be first on everyone's List.
So Lets just assume, that everyone will put that 1st on their list.

.
Are you still assuming price is "most" important to everyone? A fair or competitive price is usually important but a companies CVP is way more important - as reflected in this thread.

Never argue with the buyer or tell them they are wrong - lesson # 2.
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Old 11-07-2012, 07:18 AM   #39
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.

What we are trying to do is is get feedback from members on what is important. Besides Price. Wether it's Number one on your list or not.


.,
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Old 11-07-2012, 08:14 AM   #40
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Price, followed closely by reputation of service. This is why I love a new vendor I've discovered from this forum. Very fast and simple order process, stuff shows up fast and is much cheaper than anywhere else. It's really important that the vendor also be willing to quickly resolve issues, even if it's initially at their expense. That kind of thing makes one tell all of his friends about the place.
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