My Flashtune Experience

[GAZMTK]

To those who know I bought a Flashtune ECU Tuning Interface on September 13 this year, I received it in a fortnight which was good I thought.

This is where the positivity went down hill, first I tried to find where to download the software on their site, it was difficult to find (I ended up following a link from google to what I feel is a unlinked page), then to make matters worse after installing the software and attempted to use the product I got the same error over and over (Error 002). I spent the next few weeks trying different things thinking it was me, I tried reading the problems and fixes others had suggested as there was NOTHING on flashtunes website for problem solving

After I tried multiple ECU's, Computers and power sources I thought I needed the experts help, I decided to email Flashtune on October 15 asking for help, on October 17 I got a very very short response asking only for the error code which I promply replied too and waited for a response, I got NOTHING back, I emailed multiple times after his response to different emails in the hope of a response, at this stage I decided it was time to lodge a dispute on paypal, I was getting NOTHING from these guys.

I then tried emailing again on October 24 with a new header thinking MAYBE its in the spam folder which is why I am getting no reply, I got a response on October 31 asking for my order number which I provided promptly again and then Nothing again.

I have now returned the product at a cost to me of $76~ the tracking number is EE722232990AU for ANYONE interested.

So in summary I never got to use the product, I never got any real help from the supplier, I cannot recommend doing business with these guys as they do not care about their customers AT ALL, this would of been a very easy fix if they had of tried to help as I would of happily paid for another unit to be sent to me.
I had a few people waiting on my opinion of flashtune before purchasing this for their bike, which I have passed on my experience and who really wants to throw money away.

Flashtune if your reading this I would love to hear your side of the story, why you don't respond when people are unable to get the product to work.

Anyone else had issues with flashtune products and/or not been able to get a response from these guys?

[quick kurt]

The very first flash with their interface worked for me, some people have had bad interfaces that were replaced. They are known to be slow on emailing responses, all problems I've seen have been figured out on the Flashtune Interface thread. Tad158 has a FAQ thread under his sig in all posts of his. I had Tad post the link for the software and computer updates neccessary for using the interface,and all went smoothly for me. Sorry your not having any luck with it, it is a good product that works for most. Have Flashtune flash it for you, depending on what adjustments you want done to the ecu.

[SakiBomb]

I have no experience with FT, but I hope you find answers. I suspect FT might be a bit overloaded with all the business it's been getting.

At least you tried to resolve it before resorting to a PP dispute.

[GAZMTK]

hey Kurt, I wouldn't trust them with my ECU's to be honest, given the lack of response I would be in a real bind if I was down 1 ECU let alone 3
I did try every bit of advice I could find, I believe I had a faulty unit from the very start.
End of the day I am out of money and never even got a chance to try it out, the cost of sending it back is what really hurts, returning something that doesn't even work?!

Hey SakiBomb, I hope to get some answers too, this has been a horrible experience in total though, I would love to get another unit to resolve my issue but seeing as I could barely get a response so nothing was ever offered.
I am still keen to try flashtune but I don't see that happening now

[daviboy]

Unfortunate mate, I got the ft interface and it worked a treat for me.

Although I had a bad experience with ECUnleashed.
I sent my ecu to the states from Australia to get flashed for the cost of a flash tune interface shipped.
I had to pay out of my pocket a high sum for shipping and insurance, got it back nearly 3 weeks later with some ECUnleashed stickers in the packaging.
After trying it out, there was no difference in the Bikes performance, none of the requests I had asked for worked.
After emailing them multiple times I finally got a lengthy response that I should take time getting used to the new power delivery when it wasn't there.
Out of pocket a few hundred, and that's the last I heard from them. Bought the FT after that and haven't looked back.


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[GAZMTK]

Daviboy where are you located, would be keen to try out the flashtune to see if its what they advertised it as, if I could have the function of a PC with a few extra's I would love that.
As I said I am still keen to try it, just feel a little burnt by the entire experience, much like you would by ECUnleashed which is why I wouldn't send someone my ECU, if I can't do it or take it locally to get it done, I won't do it.

[RiderR1]

Originally Posted by daviboy

Unfortunate mate, I got the ft interface and it worked a treat for me.

Although I had a bad experience with ECUnleashed.



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Which if the ecunleashed dealers did you send it to?

[daviboy]

Originally Posted by RiderR1

Which if the ecunleashed dealers did you send it to?

Sent through motomummy, not sure which dealer


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[CupraR1]

Got to say I totally felt like you……I had mine for 2 hours and it came up with error code every time, I felt like I had been robbed of my hard earned cash and wanted to someone to pay…after owning it for a good 3 hours now with no result I posted on here that it wouldn’t work for the first time expecting everyone to also say how bad it is when someone (can’t remember who sorry) said have you done xyz as windows won’t accept you ecu, did as they said and now you can’t wipe the smile off my face while riding my bike…sorry but it’s a thumbs up from me!!

[Lex2go]

Seen like the interface for the 07-08 R1 have quality control issues. I had to send mine back for an exchange due to the connection errors. But the 09+ interface flash with the first try.

But the lack of response from FT is little disconcerting.

[bacchus40]

i'm staying out of this one... NELS & Ecunleashed ftw

[GAZMTK]

Lex I think its possible I got a dud off the shelf from flashtune but when they won't help let alone return my emails I can never find out, it is entirely possible that that the next one may work.
I wish ECUnleased would release a interface to compete with Flashtune, I would buy that

[Meister37]

The link for the download is in the packing material. I had to send mine back because I was one of the first to get one. They sent me the undated unit and been doing fine ever since.

Sorry you had your issues, but mine works great.

[desire68]

Originally Posted by bacchus40

i'm staying out of this one... NELS & Ecunleashed ftw

Mine is being done as we speak and Nels is the goto guy with great communications. As for the results, we'll see when i get it back and fit it!
Mike

[fastkx125]

Did you do the Microsoft NET framework update? I'm nothing but 100% satisfied with flash-tune and their product. The first day I had it I had one question, not even related to their product and I called them to ask Where the hell is my ECU on this bike? They told me, I flashed the bike and I Loved it. Sorry for your bad experience.

[GAZMTK]

Yeh all the Net Framework is up to date, even did a fresh install and then further updated individually from Microsoft with no luck, I literally did every tip I could find in the flashtune threads, none of which helped

[donphantasmo]

I have to say, man... I am stunned. I have a Power commander and ignition control module, which made my bike a little more powerful.
I got Graphitegripper to flash-tune my bike (08 R1), and the difference is unreal. It's pretty scary right now. I hate to say it, your problem is lack of know-how, with a little bit of poor communication to the manufacturer..
I think you should have gotten some help from the forum. There are a lot of people here with a lot of know how, and people can pretty much walk you step by step. I can also tell you that flash tune take forever to communicate back to you. If you need help, call, don't e-mail.

Hope it works out for you. I would keep the flash tune and get some help from this forum. I'm telling you, Flash-tune woke my bike up like a jalapeno enema..

[Lex2go]

I am 99% sure its a defective interface, had the same problem with my 07-08 R1 interface. I spent a week trying everything possible to get it work. Got a replacement and it flashes with the first try.

[graphitegripper]

Originally Posted by donphantasmo

I have to say, man... I am stunned. I have a Power commander and ignition control module, which made my bike a little more powerful.
I got Graphitegripper to flash-tune my bike (08 R1), and the difference is unreal. It's pretty scary right now. I hate to say it, your problem is lack of know-how, with a little bit of poor communication to the manufacturer..
I think you should have gotten some help from the forum. There are a lot of people here with a lot of know how, and people can pretty much walk you step by step. I can also tell you that flash tune take forever to communicate back to you. If you need help, call, don't e-mail.

Hope it works out for you. I would keep the flash tune and get some help from this forum. I'm telling you, Flash-tune woke my bike up like a jalapeno enema..

Booyah! FT FTMFW!!!!!


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[Saniraf]

The error 002 is easily fixed by letting someone check the wirings of the FT interface. I only spent $7 to had it checked, then it worked.


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