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12-06-2012, 08:33 AM
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#1
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I eat my R1
Join Date: Jul 2012
Bikes: Vulcan 800 bobber SOLD - 06 R1 SOLD
Location: Atlanta, GA
Posts: 416
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KryptonBulbs.com STOLE MY MONEY - DO NOT BUY FROM THIS SITE
Hi All
Just wanted to share my experience and maybe get some advice...
On September 26, 2012 I placed an order for a HID kit and a couple auxiliary bulbs from kryptonbulbs.com for a total of $65. $60 for the merchandise and $5 for shipping...despite the home page advertising FREE shipping, I let it slide. The money was taken out of my account immediately. I contacted the owner through the Contact Us portion of the site on 10/24 asking about the status of my order and letting him know that I would file a BBB report if I did not hear back.
I filed the BBB on 10/26 and 30 days later it was closed due to non-response from the business. My question is WTF do I do now? At this point, I just want my money back.
The way I see it, I have a few options:
-Write to the Office of the Attorney General about the business.
-File a police report
-Call my bank and see if they can credit my money (I used a visa check card)
-Call a lawyer (I have unlimited access to a prepaid lawyer program through my job since a fee for it is taken out for it every pay period)
-Orrrr....suggestions?
__________________
Quote:
Originally Posted by DerrickWade
My advice would be to spend a few hours washing and waxing. Make it shine like a diamond in a goats ass.
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12-06-2012, 08:58 AM
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#2
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*Insert Witty Phrase Here*
Join Date: Jun 2011
Bikes: 09 R1(project), 07 zx6r(sold), 05 R6(sold), 03 R1(sold)
Location: Nashville, NC
Posts: 842
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I do a lot of online buying and selling. I have run into this exact problem. Your bank SHOULD handle this for you, especially since you already have proof(via the BBB) that the seller is uncooperative and unresponsive.
When it happened to me, I simply told my banker what happened, she then gave me a couple forms to fill out explaining the situation, and I immediately got my money credited back. The case was then sent to be reviewed by cooperate to confirm the information I gave, and once that was done, the case was settled and I kept my money.
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12-06-2012, 08:58 AM
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#3
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I eat my R1
Join Date: Jun 2006
Bikes: 00 R1
Location: The Ghey Area
Posts: 4,233
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Your bank should offer you protection. The fact that they did not respond to the BBB, that goes against their credibility.
This is an open and shut case 
__________________
Bogie is the man, and I should learn not to mess with him
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12-06-2012, 09:01 AM
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#4
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Owner of the color changing R1
Join Date: May 2008
Bikes: 2009 Yamaha R1
Location: Euless, TX
Posts: 14,511
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if you have access to the lawyer use it. maybe that will light a fire under joshs ass at KB. ive been wanting to order some HIDs for my whole family for xmas. but dont wanna order thru KB for fear that they will never show up
__________________
R1-015 `Ghostrider` Squadron
Yoshi TRC-D slip-ons, Leo Ypipe, PCV, -1/+1 520 conversion, ECUnleashed with Race Idle.
Quote:
Originally Posted by TheBigO
my anus is just swollen.. Shut it!!!
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12-06-2012, 09:04 AM
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#5
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I am the vanilla gorilla!
Join Date: Nov 2008
Location: The ATX
Posts: 12,594
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Hasn't there been multiple issues with that company  I would call the lawyer, screw it, its free. The bank will refund your money though
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You may all go to Hell, and I will go to Texas. - Davy Crockett
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12-06-2012, 09:10 AM
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#6
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big tracks scare me
Join Date: Jul 2010
Bikes: R6 track slut
Location: NW Chicago suburb
Posts: 7,366
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KryptonBulbs has gone down the shitter. Everyone should stay away. I recommend Aggracing. Straight up guy that will ship stuff out SUPER quick.
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12-06-2012, 09:11 AM
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#7
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I am the vanilla gorilla!
Join Date: Nov 2008
Location: The ATX
Posts: 12,594
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Quote:
Originally Posted by smalltrack
KryptonBulbs has gone down the shitter. Everyone should stay away. I recommend Aggracing. Straight up guy that will ship stuff out SUPER quick. |
A good company from Texas
__________________
You may all go to Hell, and I will go to Texas. - Davy Crockett
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12-06-2012, 09:19 AM
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#8
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ROWDY
Join Date: Jan 2011
Bikes: 2009 Yamaha R1
Location: Arkansas
Posts: 10,251
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Quote:
Originally Posted by rexmitchell
A good company from Texas
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O HELL! 
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ROWDY
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12-06-2012, 09:32 AM
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#9
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big tracks scare me
Join Date: Jul 2010
Bikes: R6 track slut
Location: NW Chicago suburb
Posts: 7,366
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Quote:
Originally Posted by rexmitchell
A good company from Texas
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Justin is top notch.
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12-06-2012, 09:35 AM
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#10
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I eat my R1
Join Date: Jul 2012
Bikes: Vulcan 800 bobber SOLD - 06 R1 SOLD
Location: Atlanta, GA
Posts: 416
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thanks fellas.
I think I will go the lawyer route
__________________
Quote:
Originally Posted by DerrickWade
My advice would be to spend a few hours washing and waxing. Make it shine like a diamond in a goats ass.
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12-06-2012, 09:51 AM
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#11
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SuperModerateur
Join Date: Apr 2005
Bikes: 1980 Huffy Santa Fe
Location: Huntsvegas
Posts: 41,982
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Next time go the credit card route. In fact, go that route EVERY time and this will never be a problem.
Good luck finding a lawyer interested in taking on a $60 case.
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12-06-2012, 09:55 AM
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#12
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I have a big attitude!
Join Date: Jan 2009
Bikes: 2007 R1
Location: 818
Posts: 6,748
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Contact the Attorney General in NY and report them. File a dispute with your credit card company. Write to them and let them know that you not only expect your money back, you will be adding $100. per hour for the time it takes for you to collect. Their address is: 17100 Elizabeth Dr Holley, NY 14470.
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12-06-2012, 09:59 AM
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#13
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I eat my R1
Join Date: Jun 2003
Bikes: 2008 R1
Location: Wisconsin
Posts: 1,438
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I just did a search on Krypton Bulbs here at the forum and there are plenty of threads regarding their bad service, especially with (Josh's) willingness to contact customers back!
I thought I'd go to his site (Even though I've never ordered anything from there before) and send him an E-mail telling him that I really had no questions regarding service, as I have never done service with him. But that I just enjoy E-mailing people who don't E-mail back. I am eagerly awaiting a response!
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12-06-2012, 10:06 AM
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#14
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Owner of the color changing R1
Join Date: May 2008
Bikes: 2009 Yamaha R1
Location: Euless, TX
Posts: 14,511
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__________________
R1-015 `Ghostrider` Squadron
Yoshi TRC-D slip-ons, Leo Ypipe, PCV, -1/+1 520 conversion, ECUnleashed with Race Idle.
Quote:
Originally Posted by TheBigO
my anus is just swollen.. Shut it!!!
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12-06-2012, 10:18 AM
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#15
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Banned
Join Date: May 2012
Bikes: 2011 Raven R1
Location: WNC
Posts: 1,710
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12-06-2012, 10:19 AM
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#16
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I am the vanilla gorilla!
Join Date: Nov 2008
Location: The ATX
Posts: 12,594
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Quote:
Originally Posted by AKDMA
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__________________
You may all go to Hell, and I will go to Texas. - Davy Crockett
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12-06-2012, 10:23 AM
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#17
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I eat my R1
Join Date: Jun 2003
Bikes: 2008 R1
Location: Wisconsin
Posts: 1,438
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He obviously has time to post on facebook, but not return customer E-mails. I know if I were running a business, talking to friends on facebook would be more important than my livelihood! 
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12-06-2012, 11:22 AM
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#18
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I eat my R1
Join Date: Jul 2012
Bikes: Vulcan 800 bobber SOLD - 06 R1 SOLD
Location: Atlanta, GA
Posts: 416
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maybe i'll just blow him up on facebook. might be the best choice all around
__________________
Quote:
Originally Posted by DerrickWade
My advice would be to spend a few hours washing and waxing. Make it shine like a diamond in a goats ass.
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12-06-2012, 11:23 AM
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#19
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I am the vanilla gorilla!
Join Date: Nov 2008
Location: The ATX
Posts: 12,594
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Quote:
Originally Posted by greenc51
maybe i'll just blow him up on facebook. might be the best choice all around
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Do it
__________________
You may all go to Hell, and I will go to Texas. - Davy Crockett
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12-06-2012, 11:45 AM
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#20
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I eat my R1
Join Date: Jan 2002
Bikes: 99 R1
Location: Miramar, FL
Posts: 8,463
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Quote:
Originally Posted by greenc51
-Call my bank and see if they can credit my money (I used a visa check card)
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Quote:
Originally Posted by KMac
Next time go the credit card route. In fact, go that route EVERY time and this will never be a problem.
Good luck finding a lawyer interested in taking on a $60 case.
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I think he used his debit card, so he does have a choice of doing a charge back from failure of being delivered the goods he ordered online...
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