Yamaha R1 Forum: YZF-R1 Forums banner

1 - 20 of 27 Posts

·
Premium Member
Joined
·
69 Posts
Discussion Starter #1 (Edited)
Bottom Line Up Front: Edit: Batteries can fail like other batteries but Ballistic Customer Service is great and change the Title of this this to Ballistic Battery - Great Customer Service!

Update: I've spoken with Chip and he did take good care of me. Chip was really cool about the situation and explained about some possible causes of the failure. He stated that if I've saved the battery he could have given me an exact caused the failure. One of the possibilities could have been caused by jumping the battery to get it started. New battery is on it's way. Chip did go out of his way to offer me an Advanced Charger but I did not feel that I should get it on their dime. I do plan on purchasing it on my dime the future.

What happened:
I bought a Ballistic battery 15 months ago. At first it worked well then it died on the winter with the balance charger on storages mode. It did not drop below the low voltage but it didn't have the current to start the bike.



I've tried Balance charging and it did balance except for 1 cell which was off by .06V from the others. The bike would crank over on the third try.



Today while leaving the hotel for MotoGP, the battery was dead. I had to jumpstart it. I managed to get about 5 miles before the bike turned off. I removed the seat and inspected the battery and it was very hot! The charge port cover was starting to melt and a chemical odor was present. I disconnected the battery and it had melt marks on it coming from the charge port.



Since I was on a trip, I had to buy a new battery (not ballistic). Total time wasted on the faulty battery 2hours plus ~$200 for a new battery. The warranty is not going to do me any good since I've had to chuck the battery away. Not riding with that in my ruck if it's likely to explode or leak more.


Pics to be added later.
 

·
I miss my R1
Joined
·
2,976 Posts
Yeah, since I bought my Ballistic battery about 28 months ago and have never had a single problem. I even left it in my bike over a typical (-40c) Manitoba winter once and it still worked great in the spring.

Remember, just because one person has problems doesn't make a product junk. Sorry you had bad luck with yours...

Also, the warranty not being any good because you threw the battery away is YOUR fault, not theirs.. I get it, the logistics of being on a trip didn't facilitate carrying a dead battery back home on your bike, but it's still not their fault you threw the battery away instead of getting it replaced.
 

·
Live ur passion
Joined
·
196 Posts
oh ghosh, how about others ? Anti gravity ? alien motion ?
I'm planning to buy one kind of these be coz of its light weight
 

·
My R1 owes me money!
Joined
·
324 Posts
I recently put an antigravity battery in my bike. It's night and day difference. The bike starts so strong now. I liked it so much I purchased their micro start and it had enough juice to jump start a V8 without any hesitation.
 

·
Registered
Joined
·
15 Posts
Hi Guys!

Thank goodness for Google Alerts! Now we can actively track down our customers that have issues!

Reaper67 - If you contacted us, we would have been more than willing to help you out. It looks like you have an 8 Cell EVO2 in your 2011 R1. We recommend the 12 Cell EVO2 in the 2009 - Present R1's. This maybe why your battery had an issue quicker than anticipated.

Please shoot me an email personally and I will get you a replacement battery.

[email protected]

Batteries are wear items. They wear out just like tires and clutches. Our EVO2batteries are lighter, more efficient, and last longer than conventional batteries.....but they will wear out just like any other battery. Depending on how they are used, some last longer than others. Just like clutches and tires. Unlike our competitors in the Lithium starter battery market, our batteries are built right here in the US and we back them up with a 3 year pro-rated warranty.

As for the pictures....well, lithium batteries can displace a lot of energy in a very short period of time. They are not at all tolerant to being shorted out, over discharged or overcharged. If they are overcharged or shorted out, they can produce enough heat to melt the plastic case. The good news is....Lithium Ferrous Phosphate (LiFePO4) is not flammable. If you attempt to jumpstart your lithium battery with a vehicle then it is very possible to overcharge it in a hurry.

If you guys ever have any questions about our product, lithium batteries, or batteries in general, please don't hesitate to ask.

Reaper67 - Let me know how we can help.

Thanks!

Chip Spalding
920-545-4956
www.ballisticparts.com
 

·
Premium Member
Joined
·
1,351 Posts
Hi Guys!

Thank goodness for Google Alerts! Now we can actively track down our customers that have issues!

Reaper67 - If you contacted us, we would have been more than willing to help you out. It looks like you have an 8 Cell EVO2 in your 2011 R1. We recommend the 12 Cell EVO2 in the 2009 - Present R1's. This maybe why your battery had an issue quicker than anticipated.

Please shoot me an email personally and I will get you a replacement battery.

[email protected]

Batteries are wear items. They wear out just like tires and clutches. Our EVO2batteries are lighter, more efficient, and last longer than conventional batteries.....but they will wear out just like any other battery. Depending on how they are used, some last longer than others. Just like clutches and tires. Unlike our competitors in the Lithium starter battery market, our batteries are built right here in the US and we back them up with a 3 year pro-rated warranty.

As for the pictures....well, lithium batteries can displace a lot of energy in a very short period of time. They are not at all tolerant to being shorted out, over discharged or overcharged. If they are overcharged or shorted out, they can produce enough heat to melt the plastic case. The good news is....Lithium Ferrous Phosphate (LiFePO4) is not flammable. If you attempt to jumpstart your lithium battery with a vehicle then it is very possible to overcharge it in a hurry.

If you guys ever have any questions about our product, lithium batteries, or batteries in general, please don't hesitate to ask.

Reaper67 - Let me know how we can help.

Thanks!

Chip Spalding
920-545-4956
www.ballisticparts.com

I went with a Ballistic Evo 2. With a 10 out of 10 service like Chip is offering I for 1 is glad I did!
 

·
Sir Douglas
Joined
·
4,798 Posts
I also have the EVO2 12 cell battery in my bike. With multiple extra electronic devices and such and have never had an issue. I love mine, especially with the huge weight savings. Sounds like Chip is really gonna work with you on this. Good luck and hope everything works out.

Thank you Chip for taking the time to try and resolve the issue.
 

·
Registered
Joined
·
15 Posts
I also have the EVO2 12 cell battery in my bike. With multiple extra electronic devices and such and have never had an issue. I love mine, especially with the huge weight savings. Sounds like Chip is really gonna work with you on this. Good luck and hope everything works out.

Thank you Chip for taking the time to try and resolve the issue.
No worries Douglas. I am sure we can get Reaper67 sorted. Thank goodness for Google Alerts. We can only fix the problems we know about!
 

·
Crossed Up
Joined
·
1,601 Posts
Wow, this thread just sold me on going with a Ballistic. Shit happens, and how a company deals with it is the important part.
 

·
I RACE U LOSE
Joined
·
4,137 Posts
The EVO2 12 cell has been nothing but impressive in both my '06 & '12 R1, its roughly 3 years old now and strong as new ! Great product IMO.
 

·
Live ur passion
Joined
·
196 Posts
Amazing to see Ballistic's quick response with care, hope reaper67 will get this solved thoroughly
BTW, which type of battery should I use for my R1 2k8 ? 12 cell or less ?
 

·
Go Hard or Go Home!
Joined
·
1,092 Posts
I bought a 4-cell Ballistic Battery for my track/race R6 back in Oct. 2011, I used it without issue that month and put my bike away for the winter season. I did not charge it at all and in the spring it would not hold a charge. I emailed Ballistic and site unseen they immediately sent me a new battery. They did not ask for a proof of purchase or anything else. Once I received the new replacement I sent back my defective unit and Ballistic even followed up with me to ensure the battery was working well. To date, 3 track/race seasons I have yet to have any issue with the battery. I don't charge it and yet, it cranks right up every time. The customer service was extraordinary, it is extremely light weight, reliable and American made what else can you ask for?
 
1 - 20 of 27 Posts
About this Discussion
26 Replies
14 Participants
Gre8one7
Yamaha R1 Forum: YZF-R1 Forums
R1-Forum is a Yamaha R1 motorcycle enthusiasts community dedicated to Yamaha YZF 1000 R1 sportbike. Discuss performance, customization, specs, reviews and more!
Full Forum Listing
Top