i think soIsn't there a law about warranty claims? Like...if you offer a warranty...you have to abide by it?
A warranty is violated when the promise is broken; when goods are not as should be expected, at the time the sale occurs, whether or not the defect is apparent. The seller should honor the warranty by making a timely refund, repair, or replacement. The sale starts the time under the statute of limitations for starting a court complaint for breach of warranty if the seller refuses to honor the warranty. This period is often overlooked where there is an "extended warranty" in which a seller or manufacturer contracts to provide the additional service of replacing or repairing goods that fail within the extended period. However, if the goods were defective at the time of sale, and the relevant statute of limitations has not expired, then existence or duration of any "extended warranty" is secondary: there was a breach of a primary warranty for which the seller may be liable.
It could be an unfair and deceptive business practice (a statutory type of fraud) to attempt to avoid liability for breach of a primary warranty by claiming expiration of the irrelevant extended warranty. A statute of limitations on a contract claim may be shorter (or longer) than that of a tort claim, and some breach of warranty cases are filed late and are characterized as a fraud or other related tort.
For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.
Same here. I love my Suomy to death. It's soo light and comfortable. I'll never get another helmet other than Arai. I have both and I'm sticking w/ them. Suomy USA must not really be a true part of the Suomy corporation. The reason I say that is b/c how are they getting help from distributors instead of the other way around. They are probably the only real importers of Suomy helmets so they call themselves Suomy USA. Then they sell the helmets to the major distributors who sells them to the stores.Ive had a Gogert Spec-1R Since 2003 with a tinted visor, its never scratched and is the best helmet ive ever owned. Sorry for your misfortune...