Officially BOYCOTTED!!:rant
Suomy Sucks! No warranty
I bought a SPEC- 1R last summer and the Iridium visor started streaking after a week. Suomy told me to mail it to them. *months of email and finally they no longer have the funds for warranties. I attached the emails below and have been more than patient with these douche bags!
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, April 02, 2008 6:08 PM
To:
Subject: RE: Spec-1R visor
Chad,
We no longer provide warranty service our funds were cut and we no longer
have product. I do apologize, Suomy U.S.A has been going through big changes
you can however get assistance from Parts Unlimited, Romaha or VanLeeuwen.
Good Luck and call Donny if you have any questions.
Alicia Burbridge
Executive Assistant
SUOMY USA / Modern World Ventures
www.suomy-usa.com | www.modernworld.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 | Fax: 510.332.4044
-----Original Message-----
From: Chad.]
Sent: Wednesday, April 02, 2008 12:22 AM
To: [email protected]; [email protected]; [email protected];
[email protected]; [email protected]
Subject: RE: Spec-1R visor
So what is the status of my warranty claim? After six months I am sure you
guys have figured something out. Thank you for your time.
Chad H.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, February 05, 2008 6:23 PM
To: Hazen, Chad R CTR USN NCTS NAPLES
Subject: RE: Spec-1R visor
Hello Chad I have never received your emails and Donny does not work in
the
office.
Please let me know how I can help and what is the name on the warranty
claim?
Alicia Burbridge
Executive Assistant
SUOMY USA / Modern World Ventures
www.suomy-usa.com | www.modernworld.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 | Fax: 510.332.4044
-----Original Message-----
From: Don Schmidt [mailto:[email protected]]
Sent: Tuesday, February 05, 2008 6:22 AM
To: [email protected]
Cc: [email protected]
Subject: Fw: Spec-1R visor
----- Original Message -----
From: <Chad.
To: <[email protected]>
Sent: Tuesday, February 05, 2008 4:24 AM
Subject: FW: Spec-1R visor
I sent my visor in to have it inspected because of delamination. It was
a blue iridium that started delaminating before it even had its first
scratch. I have not heard back after several email attempts and would
like to have my visor back if you are not going to cover it. Hopefully
it has not been misplaced. Thank you
Chad H.
-----Original Message-----
From:
Sent: Wednesday, January 30, 2008 12:15 PM
To: '[email protected]'
Subject: FW: Spec-1R visor
Don,
I had mailed my visor out Oct 16, 2007. I was wondering if it made it
to you guys and if you had the time to evaluate it or not?
Thank you!
Chad H.
-----Original Message-----
From:
Sent: Monday, December 24, 2007 1:23 PM
To: '[email protected]'
Subject: RE: Spec-1R visor
Don,
I mailed my visor back sometime ago and was wondering whether or not it
was deemed defective.
Chad H.
DRSN NCTS Naples
PSC 822 Box 1241
FPO AE 09621
-----Original Message-----
From: Don Schmidt [mailto:[email protected]]
Sent: Wednesday, October 10, 2007 10:07 PM
To:
Subject: RE: Spec-1R visor
Send the visor in with this form (attached) and a copy of your sales
receipt and we will inspect it. Once confirmed defective, it will be
replaced.
Don Schmidt
Dealer Development / Race Services
SUOMY USA
www.suomy-usa.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 x107 | Fax: 510.873.8265
________________________________
From: [mailto:.mil]
Sent: Tuesday, October 09, 2007 7:14 AM
To: [email protected]
Subject: Spec-1R visor
I have a new Blue Iridium visor scratch free and only cleaned with
water. Well the mirror portion on the outside of the visor is defective.
I had to remove it because I could no longer see. It reminded me of
riding in the rain with my first helmet which would fog up on a sunny
day. What can I do with this visor at this point? Thank you
Chad H.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, April 02, 2008 6:08 PM
To:
Subject: RE: Spec-1R visor
Chad,
We no longer provide warranty service our funds were cut and we no longer
have product. I do apologize, Suomy U.S.A has been going through big changes
you can however get assistance from Parts Unlimited, Romaha or VanLeeuwen.
Good Luck and call Donny if you have any questions.
Alicia Burbridge
Executive Assistant
SUOMY USA / Modern World Ventures
www.suomy-usa.com | www.modernworld.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 | Fax: 510.332.4044
-----Original Message-----
From: Chad.]
Sent: Wednesday, April 02, 2008 12:22 AM
To: [email protected]; [email protected]; [email protected];
[email protected]; [email protected]
Subject: RE: Spec-1R visor
So what is the status of my warranty claim? After six months I am sure you
guys have figured something out. Thank you for your time.
Chad H.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, February 05, 2008 6:23 PM
To: Hazen, Chad R CTR USN NCTS NAPLES
Subject: RE: Spec-1R visor
Hello Chad I have never received your emails and Donny does not work in
the
office.
Please let me know how I can help and what is the name on the warranty
claim?
Alicia Burbridge
Executive Assistant
SUOMY USA / Modern World Ventures
www.suomy-usa.com | www.modernworld.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 | Fax: 510.332.4044
-----Original Message-----
From: Don Schmidt [mailto:[email protected]]
Sent: Tuesday, February 05, 2008 6:22 AM
To: [email protected]
Cc: [email protected]
Subject: Fw: Spec-1R visor
----- Original Message -----
From: <Chad.
To: <[email protected]>
Sent: Tuesday, February 05, 2008 4:24 AM
Subject: FW: Spec-1R visor
I sent my visor in to have it inspected because of delamination. It was
a blue iridium that started delaminating before it even had its first
scratch. I have not heard back after several email attempts and would
like to have my visor back if you are not going to cover it. Hopefully
it has not been misplaced. Thank you
Chad H.
-----Original Message-----
From:
Sent: Wednesday, January 30, 2008 12:15 PM
To: '[email protected]'
Subject: FW: Spec-1R visor
Don,
I had mailed my visor out Oct 16, 2007. I was wondering if it made it
to you guys and if you had the time to evaluate it or not?
Thank you!
Chad H.
-----Original Message-----
From:
Sent: Monday, December 24, 2007 1:23 PM
To: '[email protected]'
Subject: RE: Spec-1R visor
Don,
I mailed my visor back sometime ago and was wondering whether or not it
was deemed defective.
Chad H.
DRSN NCTS Naples
PSC 822 Box 1241
FPO AE 09621
-----Original Message-----
From: Don Schmidt [mailto:[email protected]]
Sent: Wednesday, October 10, 2007 10:07 PM
To:
Subject: RE: Spec-1R visor
Send the visor in with this form (attached) and a copy of your sales
receipt and we will inspect it. Once confirmed defective, it will be
replaced.
Don Schmidt
Dealer Development / Race Services
SUOMY USA
www.suomy-usa.com
P.O. Box 11119 | Oakland, CA 94611
Toll Free: 800.524.9938 | Office: 510.873.8261 x107 | Fax: 510.873.8265
________________________________
From: [mailto:.mil]
Sent: Tuesday, October 09, 2007 7:14 AM
To: [email protected]
Subject: Spec-1R visor
I have a new Blue Iridium visor scratch free and only cleaned with
water. Well the mirror portion on the outside of the visor is defective.
I had to remove it because I could no longer see. It reminded me of
riding in the rain with my first helmet which would fog up on a sunny
day. What can I do with this visor at this point? Thank you
Chad H.
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1 - 20 of 24 Posts
Isn't there a law about warranty claims? Like...if you offer a warranty...you have to abide by it?
i think soIsn't there a law about warranty claims? Like...if you offer a warranty...you have to abide by it?
Ya...you um...well....email them back and state you are filing a claim in court due to their lack of honor to their written warranty.
A warranty is violated when the promise is broken; when goods are not as should be expected, at the time the sale occurs, whether or not the defect is apparent. The seller should honor the warranty by making a timely refund, repair, or replacement. The sale starts the time under the statute of limitations for starting a court complaint for breach of warranty if the seller refuses to honor the warranty. This period is often overlooked where there is an "extended warranty" in which a seller or manufacturer contracts to provide the additional service of replacing or repairing goods that fail within the extended period. However, if the goods were defective at the time of sale, and the relevant statute of limitations has not expired, then existence or duration of any "extended warranty" is secondary: there was a breach of a primary warranty for which the seller may be liable.
It could be an unfair and deceptive business practice (a statutory type of fraud) to attempt to avoid liability for breach of a primary warranty by claiming expiration of the irrelevant extended warranty. A statute of limitations on a contract claim may be shorter (or longer) than that of a tort claim, and some breach of warranty cases are filed late and are characterized as a fraud or other related tort.
For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.
Ive had a Gogert Spec-1R Since 2003 with a tinted visor, its never scratched and is the best helmet ive ever owned. Sorry for your misfortune...
Same here. I love my Suomy to death. It's soo light and comfortable. I'll never get another helmet other than Arai. I have both and I'm sticking w/ them. Suomy USA must not really be a true part of the Suomy corporation. The reason I say that is b/c how are they getting help from distributors instead of the other way around. They are probably the only real importers of Suomy helmets so they call themselves Suomy USA. Then they sell the helmets to the major distributors who sells them to the stores.Ive had a Gogert Spec-1R Since 2003 with a tinted visor, its never scratched and is the best helmet ive ever owned. Sorry for your misfortune...
When I bought my Suomy, I checked everywhere for the best deal and I had a sales associate tell me that Suomy, Arai, and AGV touch so many hands(importers/distributors/resellers) before it hits the stores that's why they are so pricey. He said they cost just as little as Scorpions and HJCs over there but it's a peddlers market for that stuff over here so everyone's getting a piece of the pie before the consumer buys it. It's marked up like 200%.
After hearing that I still bought my Suomy for twice as much over the Scorpion. And I don't regret it one bit!! I want another Arai some day. Prefereably the Nakano 2 in green.
her last statement is weird....
is suomy going in the shitter or something?
is suomy going in the shitter or something?
The part that sucks even more is I have to buy another visor to use the helmet! So in the end I will get screwed twice. Bastards
If you snowbaord I can say Rome has the best customer service I have seen anywhere period.
If you snowbaord I can say Rome has the best customer service I have seen anywhere period.
Hassle them to send it back so you can take up the warranty claim with their recommended vendors.
I have the same problem. The iridium visor coating is shit. It started peeling off the first time that it got wet in the rain. I like the rest of the helmet, but I won't be getting another one after this due to lack of warranty. I will be another Shoei next time.
BTW - Arai is no better. My Arai literally fell apart while riding down the road. I will NEVER have another Arai.
BTW - Arai is no better. My Arai literally fell apart while riding down the road. I will NEVER have another Arai.
My problem is not with the iriduim but the mirrored. It streaks. I love my bostrom to death and will more then likely just get another one. I had no idea that Suomy was having problems.
From what I understand is that Suomy USA did get their funds cut, they're basically hanging in the wind. Apparently what you need to do is contact the company you bought it from and have them deal with the distributor in which they will turn around and deal with Suomy Headquarters Italy.
I know this because.... I just purchased a Spec 1R extreme and upon receipt of the new helmet, I noticed that the chin strap that connects to the D ring was fraying. Apparently I won't see a new, flawless helmet for another month or so.
I know this because.... I just purchased a Spec 1R extreme and upon receipt of the new helmet, I noticed that the chin strap that connects to the D ring was fraying. Apparently I won't see a new, flawless helmet for another month or so.
Dude I'd contact the "Better Business Bureau" about them.. Look them up online.
Chad (and all Suomy owners),
this is Donny Schmidt, I used to work for Suomy USA but I now work as a representative for the factory in Italy. I am based in Northern California and can handle ANY warranty claim you might have. Your attempts to contact me failed because it seems you were using my old email address. My current email address is [email protected] for anyone who needs assistance.
I cannot comment on anything regarding Suomy USA but I am here to tell you that we will handle any legitimate warranty claim as quick as possibly. Suomy is one of the best helmets in the world distributed by 3 high quality distributors. We want you to be satisfied with your helmet so please email me asap.
Donny Schmidt
Suomy Helmets
[email protected]
this is Donny Schmidt, I used to work for Suomy USA but I now work as a representative for the factory in Italy. I am based in Northern California and can handle ANY warranty claim you might have. Your attempts to contact me failed because it seems you were using my old email address. My current email address is [email protected] for anyone who needs assistance.
I cannot comment on anything regarding Suomy USA but I am here to tell you that we will handle any legitimate warranty claim as quick as possibly. Suomy is one of the best helmets in the world distributed by 3 high quality distributors. We want you to be satisfied with your helmet so please email me asap.
Donny Schmidt
Suomy Helmets
[email protected]
good to hear....
i am on my second suomy helmet now and have loved them both. i wouldn't wear anything else....
i have heard alot of bad things about the iridium though... several of my friends have had theirs peel. hopefully all gets worked out with yours ttchad.
i am on my second suomy helmet now and have loved them both. i wouldn't wear anything else....
i have heard alot of bad things about the iridium though... several of my friends have had theirs peel. hopefully all gets worked out with yours ttchad.
X2This is good.:thumbup
1 - 20 of 24 Posts
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