IMO Marchesinis have the worst paint. I had a set of Marchesini magnesiums and ended up powder coating them. The guy I used was cool enough to keep the powder coat thin so it didn't gain too much weight. No problems with scratching then.

 

So how responsible should I hold this guy?

 

Since they were not scratched before then he's pretty much fully responsible. But know that they do flake and scratch very easily. See if he will get it repainted or powder coated. Thing is, if he does the front, he's going to have to match the rear.

 

He should not be asking you what you would like him to do; IMO he should offer you replacement of the rim, or as said above powdercoating of both rims.

 

Thats what I think! He put ME on the spot.

 

Isnt there a tool used for those delicate rims out there , has a teflon skid to skate the tire lip over ? High end tire shops ?

 

I don't know. He did the front with no problems.

 

your rim was BRAND NEW

He'd simply be replacing my rim

 

Any professional tire installer would make sure their process does not scratch . (.)

 

my dealer did the same thing to my black rims. it sucks but let him try to make it right its one of those things if you change tires enuf times its bound to happen. just sucks its the first time.

 

Do any of you guys with expensive rims have damage from mounting? Pavematic?

 

I've had the tires changed a number of times on my Marchesini's with no issues, my alum Marchesini's are anodized black and not painted from the factory. My bud who owns a shop is the only one I trust with my bike & rims, I believe his is a no-mar (sp) tire machine :thumbup

 

If it were me I would be receiving a brand new wheel...

 

If it where me i would have him paint or powder coat the one he scratched, then if it was good enough i would just pay out of pocket to make the front match. if somehow in hell this ended up in court i think the judge would make him just repaint/powder coat the wheel, as he didnt damage the structural integrity of the wheel by any means and asking him to replace the wheel is being a bit greedy dont you think?

 

Except I'm not sure what the process is for these LIGHT wheels. Powdercoat is heavier. These are not just some OEM wheels that you take to get powdercoated. If so, I would have just got the stock ones painted gold. I just want to be in the same position I was in before I walked in his shop. That is what the judge is supposed to do. Greedy is not the correct term in this instance.

 

The shop has insurance for these kind of things. I would make them get me a new wheel.

 

Good point. But I imagine a lot of feet dragging if I ask for another wheel. Prolly take forever.

 

Ask him for a new rim, that's why they pay insurance after all!

 

New rim? Impossible. Powder Coat thats it

 

Why impossible?

 

hey what shop was it?
i am in washington as well

i have had my tires changed at I90, eastside, issaquah kawasaki and RMC

honestly just had my rim scratched by I90 and wont take my rims back there
didnt care that much since im selling the bike soon anyway

the other did a great job

 

It was a small race shop in Puyallup. I'm gonna see what's up on Thursday.

 

Happened to my buddy. The guy came from the back and told him the bad news and instantly asked him what he wanted to do ..... he said he wanted it replaced.
They went online and ordered him a new one, overnighted it and had it on the next evening with the install free of charge. Only cost the rubber.

Thats how it should be done!!!

 

Absolutely NO excuse! The arm that comes down from the machine should never touch the wheel. I've mounted countless carbon and magnesium wheel with no damage ever. He obviously didn't know what he was doing and owes you a new wheel.

 

I make sure each time i go to get my tires replace to make it a point to ask if they can mount the tires without scratching my wheels and point it out that they do not have any scratches. If they scratch them they will be replacing them regardless if they are new or not

 

Honestly, live with the repair, or get them both painted/powder coated at their expense. Accidents happen all the time and chances are that over time you will do something to fcuk them up worse. Don't be petty, don't insist on a new wheel, the comments from others suggesting this just shows why we should have to sign a waver before shops will touch our bikes.

Think about the poor bastard that takes a brand new bike out to the track or one heavily modified with very expensive bits and gets taken out by some overly aggressive/ under talented rider. There is no compensation and you know it before you get on the track, it's simply part of the game.

Everyone knows there is a good possibility for slight scratches when tires are changed/mounted, which is why you find a lot of owners of high end BST's and such buying NoMar tire changers and doing it themselves.

I wish I could tell the petty little princess's that would insist on a new wheel because of a scratch when they walk in the door, I would tell them to fcuk right off. People like this with no understanding and such should be left to do things on their own.

 

Don't be petty,

it's simply part of the game.

Everyone knows there is a good possibility for slight scratches when tires are changed/mounted,

I wish I could tell the petty little princess's that would insist on a new wheel because of a scratch when they walk in the door, I would tell them to fcuk right off. People like this with no understanding and such should be left to do things on their own.

Please post your shop here so those who live near you can avoid you shady practices. Your attitude tells me you don't possess the skills nor the professionalism to make a competent technician. Sorry. If you fcuk someone's $h!t up, man up and pay for it.

Like I said in my post above, a proper tire machine like a Coats rim clamp style machine should never scratch a wheel EVER if properly used.

BTW, he's not talking about a small scratch, he's taking about the how the guy lowered the arm TOO CLOSE to the wheel and then when the tire was being put on this allowed the arm to touch the wheel and PEEL the coating from the rim!! A brand new rim as well!

This in an AMATEUR move that I've seen before. Chances are he knows what he did wrong and won't let it happen again.

Have you ever seen a new bike in the showroom with scratched rims from tire mounting? NO!! Why not, they use the same machines........

 

Accidents do happen but if you make a mistake you fix it. Well atleast thats what i do for my customers. My wheels are not painted so if they are scratched that means there is a gouge on the metal. I never said when i walk in that i request a new wheel if its scratched but make it a point to them that they do not have any exhisting scratches. They have some good techs and some noobs so id rather have an experienced tech do it. Ive actually seen them come out with a guys oem rim and said the machine dragged a weight and that scratched the wheel. They gave the guy like 20% discount on the purchase it think. Ive actually looked into a no mar tire machine because ive had shops say they wont mount tires on the polished galespeed wheels. Sorry for the long post

 

wow you're nice, let us know the outcome

 

No I'm not nice. I'm just gonna see what he can do with the problem first. Trying to be calm and fair. If I am not COMPLETELY satisfied, then it will be MY turn to suggest a new corrective action.

 

I don't have a dealership or a service department, I'm just a normal, reasonable, human that would never fuss like this, I would accept that the problem was dealt with (via paint/powder or polish) and would insist that the job was free.

I do paint and autobody. I just love the dumb fcks that see the smallest chip or scratch in a fender then make the dealer paint half the side of a car to 'make it right'. I tell the salesmen when they stop by to have a discussion with their customer explaining to them that the oem finish with the slightest little touch up will be the best alternative. I tell them that there will always be issues with 'perfect' color matching, that there will always be the possibility of peeling from lack of adhesion(whether it be from prep or a bad mix of chemicals, too thick of film build, wrong conditions in the booth, temp. humidity ect.), that it is impossible to match the factory 'orange peel' and that all booths, no matter how clean and well prepped they are will leave at least 1 to 2 specs of dust per panel. Yes, the dust can be sanded, but then you are left with a 'show' finish that is not on the other panels. Some retards still insist though, and their vehicle can be found a month later with multiple little scratches and rock chips, only now one side is 'caked' in aftermarket paint.......LOL. I'm truely glad there are dumb, anal shits out there, they keep me in buisness.

I really do not care what happens with you and your senario, I care even less considering it will be a 'trailer queen' and not used for racing. WTF would you care about weight for then? Why not get a free 'color matched to your gay show bike' powdercoat job?

And because of the confusion let me set it straight, I would never screw something up and tell my customer to fcuk off, I was saying I wish I knew the petty, unreasonable, bitches when they walked in the door and before a quote was even given, so that I could tell them to fcuk off.

 

I don't have a dealership or a service department, I'm just a normal, reasonable, human that would never fuss like this, I would accept that the problem was dealt with (via paint/powder or polish) and would insist that the job was free.

LOL. I'm truely glad there are dumb, anal shits out there, they keep me in buisness.

I really do not care what happens with you and your senario, I care even less considering it will be a 'trailer queen' and not used for racing. WTF would you care about weight for then? Why not get a free 'color matched to your gay show bike' powdercoat job?

And because of the confusion let me set it straight, I would never screw something up and tell my customer to fcuk off, I was saying I wish I knew the petty, unreasonable, bitches when they walked in the door and before a quote was even given, so that I could tell them to fcuk off.

Damn dude, you sound like me on one of my good days..

 

I wrench my own bikes. I have seen first hand over 16 years how simple mistakes can happen no matter how careful or professional you are. A wrench can very easily slip from the most qualified hands, leaving the slightest mark in a wheel/swingarm/frame ect. I don't believe in replacement of those parts for such an incedent, I believe another solution should be offered, whether it be fixing the cosmetic defect or slight financial retribution. I also don't believe in sueing over burning my tongue on a Mcdonalds coffee. Some people just think differently, that's ok.

Go look closely at any WSBK and you will see cosmetic defects here and there. These machines are worked on by far more professional and far more qualified techs.

Too many posers, not enough riders. That seems to be the case here. Any true rider doesn't give a shit about the minor cosmetics and they would be more than happy with the at fault party addressing the issue (by whatever means) without the need for replacement. All I'm saying is I would rather provide services for riders and tell the poser's where the nearest alternative shop is.

 

Suing Mcdonalds for a burnt tongue due to coffee is far different from this situation. No worries though, you are entitled to your own opinion. Although I think many will disagree with you. I guess you would not hold anyone responsible for damaging your property. If somone hits your car do you just walk away and say accidents happen? I doubt you would have the same view in these types of situations. I guess we are all posers for "overly caring" about our property as you put it and you are the true rider for not giving a sh$&.

 

And to address the shops requireing insurance, well that makes perfect sense as there is no screening process for customers and you will always run into unreasonable pricks, thus the need for insurance (you nicked my frame.....I want a new bike).

But does insurance really help you when you say touch the back of another car and the owner gets out and has to spend 5 minutes with his nose 2 inches from the bumper to find the ever so slight mark that you may or may not have put in it. Not really, you tend to just pay out of pocket when you encounter one of these pricks. I would take a 30 second glance while standing on my feet and if nothing jumped out at me I would tell the person it was no problem and go on my way...........but again some people think differently.

 

Well i agree with that he should cover the rim simply for this reason. Say u come in and your looking at a crome rim. Lets say u pick it up and drop it and dent or even scratch some of the crome off. They will make u pay for it i guarentee it. Now you tell him "ill take it home and fix it" yea right lol. They should be upheld to the same standards as a customer should. You should get exactly what you came in with. If he was unsure about the operation and said something like " i may scratch these or i could possible scratch them do u want me to do it" that would have been the best way to do cause it would have covered him.

Him fixing it is okay but lets face it them getting it the color and just the right weight would be very hard to do. Not only that you have to take the down time for the bike then they have to do the front to match the back! Plus how much would powdercoating them affect the weight and warrenty?

 

Well i agree with that he should cover the rim simply for this reason. Say u come in and your looking at a crome rim. Lets say u pick it up and drop it and dent or even scratch some of the crome off. They will make u pay for it i guarentee it. Now you tell him "ill take it home and fix it" yea right lol. They should be upheld to the same standards as a customer should. You should get exactly what you came in with. If he was unsure about the operation and said something like " i may scratch these or i could possible scratch them do u want me to do it" that would have been the best way to do cause it would have covered him.

The dealer is not looking to pay you for any service, that's a little different. If the dealer brought in an brand new oddball chrome rim to a bearing place to have some bearings pressed in and a slight mark was left in the process, I don't believe the place that put the bearing in should be on the line for full replacement.

In regards to the upfront conversation, that's a good point, whenever I come across a repair that may not come out perfect (such as a candy paint repair or a plastic weld in a tricky area) I discuss the issues that may arise before doing the work, I cover my own ass in that regard and maintain satisfied customers.

If I ever do a wheel change for someone I will mention the possibility of a slight scratch on the edge of the rim and the fact that I would cover any repairs not replacement, if they can't deal with that they can go somewhere else, bam! there's my dickface screening process.

 

This isn't about posers, show bikes, trailer queens, quicker transitions, bla bla bla.........

It IS about the guy not knowing what he was doing.

This is a simple job for a qualified tech. End of story.

All I know is that if my $h!t is gonna get fcuked up it's gonna be my fault - NOT someone I'm paying to do the job right.

 

Agree completly