Sorry for the bad experience. I've had good relations with them up to this point anyway. Spend a few grand and that's what I get I guess.:lol

 

Sorry for the bad experience.... have any pictures of said lever?

 

No pics--UPS picked up the lever first thing the next morning....

DrJ

 

If you can't treat me good when I spend $1.00, then you will not get an oppertunity to screw me if I spent $1000.00. Service is everything.

 

Wow. That's pretty shocking to hear. I've never had any bad transactions with them. If fact I usually got better than advertized prices too.

 

i had a bad experience with motomummy too and almost cost me a trackday out of it. just like your situation it wasnt exactly their fault, but they could have been a better vendor. prior to that i've had multiple good transactions.

 

Bummer for your bad experience. Motomummy is actually my online retailer of choice. I have never had any issues with them, HOWEVER, I have a lot of anodized product on my bike and it seems anodizing is not a perfected art yet. For example, I had a nice red Vortex gas cap from MM....lost at track. The next one I ordered from them was more pinkish. Fugly. I thought about calling Corey, but it's not their fault.

 

hmm...would like to hear what corey has to say.

 

he's a good guy and respectable vendor.....

 

i know what you are talking about as far as the anodizing, i ordered some gold chain adjusters and a gold r. sprocket; the adjusters were gold and the sprocket was almost ktm orange.

 

ive had nothing but good experiences with motomummy...recently ordered a 520 chain kit & sprockets from them. Somehow the front sprocket was not shipped, emailed them and they shipped me a brand new one out the very next day. no hassle at all!

 

I thought I was the only one that has had a less than favorable experience regarding customer service at motomummy - I elected not to post up details about such since they're a forum sponsor.

 

Same here.....

 

I've had good experiences with them and have spent over $1500.


Sucks they were not more helpful with your issue

 

I recently had the wrong flushmounts sent to me. I emailed for an RMA # today. I'll keep you all posted on how it goes. Although so far with my other purchases their customer service has been good.

 

i've spent just under 3000 bucks there, my only problem was on the last order the steering damper took almost 3 months to get here.. But since its winter, I don't really care. They've always been very helpful when I contact them. Also, free shipping to alaska, can't beat that.

 

been good to thus far, cant complain.

 

i wanted to order a did erv3 chain from them, and asked if i could order 2 spare master links with the chain order. they said no, so i ordered elsewhere (ebay) and it was cheaper anyway.:crash

 

I got my Akra exhaust from Motomummy and didn't have any probs.

 

Sorry to hear about your experience. I've ordered numerous parts from MM and have never had a problem. In fact, they've went above and beyond what they should have a time or two. Coreys good people if you ask me.

I've always found that it's how the situation/problem is approached by the customer that seems to make the difference in how the issue is resolved. Call with a problem, have no attitude about it, be cool about it, and 99% of the time a vendor will work with you.

 

I've always found that it's how the situation/problem is approached by the customer that seems to make the difference in how the issue is resolved. Call with a problem, have no attitude about it, be cool about it, and 99% of the time a vendor will work with you.

+1

Bought a few things form MM, no issues.

 

I have ordered stuff from them as well. Never have had ANY issues w/ them. Nor I think I ever will. Im needing somethings again, and I , infact will be buying from Mottomummy again.

 

Wow Dr. J, I'm sorry to hear about the bad experience with MM... I ordered a set of Pazzo levers from them and they arrived in perfect condition (not to mention quickly), so I've never had to deal with the CS department. Hope you're taken care of and can't wait to see the finished bike. I saw you already got your Akra's in your STLAR thread. Be sure to post up some pics soon.

Stu

 

Never Had any Problems..
Motomummy was actually great help, with great customer service.
Must have speant over a grand if not close..

Even once they allowed me to swap out a B/O'd item from my order for Store Credit.
With just one simple call when they could have had me waiting for weeks stuck for a part that I didnt want Nor need aymore.

Thanx again Corey..

 

Great experiences from MotoMummy here.

 

Good experience with motomummy here.

 

Ive never used motomummy, but almost every retailer Ive used has screwed up something.

Im currently using solomotoparts.com (another sponser ) and so far they have not let me down.

Not only good service but good advice.

 

Nowadays it's very hard to get excellent customer service. I've been burned a few times from a few vendors, including MM.

 

:fire Same here....MM included (on a ASV lever as well). I simply have no patience for business's with bad customer service,..and even less when you're willing to let them make it right, but instead they tell you too bad, its not their fault, or they screw you a 2nd time :nforc::rant